01
It talks, it doesn't read out a menu
Callers speak the way they would to a person: they interrupt, backtrack, change their mind. No "press 1", no hold music.
#natural_speech#multilingual#no_phone_menus
Your company's knowledge
It doesn't answer in general terms.It answers with what your company knows.
Manuals, price lists, terms, procedures, order history: the agent answers only on what you have given it. And when those documents are the right ones and up to date, on your customers' questions it is more accurate than any single person on your team: it has read the entire archive, it never works from memory, it doesn't miss yesterday's revision, and it can trace every answer back to its source.
it has read everything
The whole archive, not the three documents someone remembers
Thousands of pages, every revision, down to the contract signed two years ago. No shortcuts, no "I think it's…".
it shows its sources
Every answer comes with its source
Document, version, paragraph. Whoever supervises can check in one click whether the answer was the right one.
and when it doesn't know
What isn't in the documents, it doesn't invent
It says so and passes the question to a colleague. The expertise lives in your documents: if it's there, it answers; if it's missing, you find out straight away.
On the cases the documents don't cover, your colleague is still the best — which is exactly why the agent hands the call over.
around the clock
It answers at three in the morning, on Sundays and through the holidays. No shifts to cover.
Any language
Callers get an answer in their own language, without hiring someone for each one.
Hours
From uploading the documents to the first real call: hours, not days.
100%
Of calls transcribed, summarised and searchable: all of them, not a sample.
01The problem
Every call that
goes unansweredis a customer calling your competitor.
The phone rings out
After hours, at peak time, when everyone in the office is already on a call. People who don't get through rarely call back — they move on to the next name on the list.
Everyone answers their own way
Someone who joined last month and someone who has been there ten years don't tell the same story. The procedures are in the manuals, but on the phone people go from memory.
Every extra language is another hire
Covering a language means someone who speaks it, on every shift. In the end you give up, and the enquiries that come in that language go unanswered.
Handing your switchboard to a call centre solves coverage, not competence: whoever picks up reads from a script, can't see your orders or your invoices, and you pay by the minute even when the call went nowhere. An agent that has read your documents and queries your systems gives the answer, instead of taking a message and promising a call back.
02What it does
Everything a call done properly needsin a single agent.
Six things it does from day one. All visible, all under your control.
02
It answers with your documents in hand
Upload manuals, price lists, terms and procedures: the agent answers only on what you have given it. If the answer isn't there it says so and passes the question to a colleague — it doesn't make one up.
#your_documents#nothing_invented#always_current
03
It books appointments and confirms them
It checks real availability in the calendar and respects the slots and rules you've set. Callers hang up with a day and a time, not with "someone will call you back".
#calendar#your_slots#confirmations
04
It opens the ticket while still on the call
A fault becomes a ticket with a priority, an owner and a deadline: opened during the call, already complete with what the customer described.
#tickets#priorities#callbacks
05
It looks things up in your systems
Connected to your CRM, your database or your ERP, it checks the order, the invoice, the contract — the real ones, while the customer is still on the line.
#crm#erp#real_orders
06
It hands the call over with the full context
When a person is needed, your colleague receives the reason, the caller's mood and the transcript along with the call. The customer doesn't have to start over.
#human_handover#transcript#no_repeating
03How it works
Four steps and the phone starts answering.No development project required.
1
Upload your documents
Manuals, price lists, procedures, FAQs. The files you already have will do — nobody has to rewrite them.
2
Set how it behaves
Voice, languages, hours, what it's allowed to promise and when it has to hand the call to a person.
3
Connect your systems
CRM, calendar, ERP. Omnys builds the connection; from then on the agent reads live data, not yesterday's copy.
4
Go live and listen
Start with one number or one queue: listen to the first calls, adjust whatever needs adjusting, then widen the scope.
04Supervision
It does nothingthat you can't see.
live transcript
00:02 · caller
▌
00:05 · the agent
▌
Sample conversation: the agent checked the real calendar before answering.
Sample screen: the figures are there to illustrate, not a promise of results.
- Live calls. See which ones are running and what is being said, word for word.
- Step into a call whenever you want. One click and the call is yours, without dropping the line.
- Transcript and summary of every call, still searchable six months from now.
- Mood and reason for the call. Who hung up happy, who didn't, and about what.
- Everything stays in your house. The service runs on AWS in your own account: recordings and data are yours and stay yours.
05Why it's different
Six reasons to choose itover a chatbot or a call centre.
Live in days, not months
The platform already exists: what gets prepared is your knowledge, your rules and your integrations. You'll hear it answering real calls within hours; full rollout is a matter of days.
A full operator, not a chatbot with a voice
It doesn't just answer: it books, opens, checks, transfers and writes back into your systems.
Born on AWS
A Voice AI Agent built on AWS artificial intelligence services, signed by a partner AWS has formally recognised on those very services.
Your data never leaves your house
Documents, recordings and customer data stay in your own cloud environment, in the AWS region you choose.
No black box
For every answer you can see which document or which record it came from. And every call can be replayed.
It grows as you grow
Start with one queue and one language. Systems, languages and volumes get added without rebuilding anything.
06Who it's for
Where the calls are manyand the people to take them are few.
Healthcare
Bookings and reschedules, how to prepare for a test, requests for results. Without the eight o'clock rush.
Utilities and telecoms
Faults, meter readings, billing questions, service status. Volumes arrive in waves, and staffing the switchboard for the peak makes sense to nobody.
Retail and e-commerce
"Where's my order", "can I change the size", "how do I return it": answers taken from the real order, at eleven at night and in the caller's own language.
Banking and insurance
Questions on policies and contracts, answered from the documents currently in force, with every call recorded and auditable.
Professional firms
Small teams, where the phone interrupts the work that actually gets billed. The agent takes the request, books the meeting and leaves a written summary.
Manufacturing and field service
Spare parts, technical documentation, service requests. From export markets too, in their own language, without opening a dedicated office.
07Together with AWS
Built by an AWS Partnerwith the AI Services Competency.
Omnys has been building software since 1999 and is an AWS Advanced Consulting Partner, formally recognised by AWS on its artificial intelligence services — in AWS's own wording, the AI Services Competency. Omnys AI Connect is a Voice AI Agent running on AWS AI services: your calls sit on the infrastructure your systems already trust, in the region you choose, with no platform of ours in the middle holding your data.
08Let's talk
Tell us what calls you get.We'll tell you which ones it can handle.
Half an hour is enough to tell whether it makes sense: what your customers ask, how much of that the agent closes on its own, and what a trial on a single number would look like.
- A demo on your questions, not on a canned script.
- An honest view of what it can't handle, too.
- A written quote only once we understand the numbers.
write to us
info@omnys.com
Tell us in a couple of lines what calls you get and which ones you'd want the agent to handle — we'll come back with a half-hour slot.
Omnys S.r.l., Vicenza, Italy · omnys.com